The small print 

Terms and Conditions

  • Acceptance of the Quotation (fixed cost) or Estimate (costing where there are items clearly highlighted and agreed as a contingency sum / To Be Confirmed) means that the Client has read and understood the terms and conditions set out below.  Any queries should be clarified before the job specification and associated costings (referred to here as The Contract) are accepted and The Works (the work referred to in The Contract) have begun.
  • All Contracts must be confirmed in writing before work commences; email confirmation is acceptable but there should be reference to date, quote number/ref, and a statement of acceptance of the terms and conditions herein, in order that the Contract is legally binding.
  • A charge will be made for any additional works carried out, on instruction from the Client, and not specified in the Contract.  All costs are subject to VAT at the current rate. Additional materials shall be quoted for and agreed to before these added works are undertaken. 
  • We ask that the Client ensures there is adequate access to the Site e.g., that all vehicles and other obstacles are removed, that gates, doorways and passageways are clear of obstruction and unlocked, that neighbours are notified where access is required to carry out the work. We also request that all dog mess be cleared from the Site.
  • The Client should inform Patios by Paul Ltd regarding any springs, flooding, rock, mine workings, covered wells or other cavities, running sand, service pipes and cables, sewage or land drains, foundations and sub-structures of former buildings or other hazards or obstructions except those which are reasonably apparent by inspection of the site prior to the date of the Contract. 
  • Should additional work arise due to unknown or undisclosed structures such as those outlined in clause 5 above, then Patios by Paul Ltd may be required to add additional labour to the project or extend the project timelines. This will impact the costs associated with the project which will be reviewed and agreed with the client before proceeding further.
  • We ask for parking permits or parking costs for vehicles attending the job site in connection with The Works and these costs will be charged in addition to the Contract sum, on completion of The Works.
  • Payment structure: 
  1.  Payment 1: (For all jobs) A deposit of 25% will be required approximately a week prior to work commencement. 
  2.  Payment 2: (For any jobs that take longer than a week) A week after work commences, a second 25% invoice will be payable. 
  3.  Payment 3: Finally, balance will be payable upon the work being completed. 
  • Any additional costs agreed will take place at an appropriate stage of The Works – to be agreed between you/the client and Patios by Paul Ltd.
  • Patios by Paul Ltd hereby excludes liability to the Client for any loss, cost or damage of any kind arising out of or as a consequence of its failure to perform or complete the Works by reason of matters beyond Patios by Paul Ltd control and which it could not have reasonably foreseen at the date of the Contract.
  • Any concerns or complaints after the Works have been finished should be given to Patios by Paul Ltd within 7 days of completion of Works.
  • Patios by Paul Ltd cannot accept liability for any defects to the Works caused by summer drought, landslip, tree root damage, water deprivation and severe weather conditions. 
  • Quotes are valid for 14 days from date of issue only.
  • Late payment of invoices for completed works, will be subject to a 5% monthly interest charge (on all outstanding amounts). In addition, a £50.00 administration charge will be added to each subsequent invoice, limited to one per month. Patios by Paul Ltd, once written/email agreement (as per Point 2) has been received, we/Patios by Paul Ltd reserve the right to enforce late payment charges in accordance with our terms and conditions.


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